DELIVERY & FAQ'S

DELIVERY INFO

Where do you ship?

We ship Australia Wide! Orders placed before 7am Monday - Wednesday will be packed and sent with the courier that day. They Usually take between 1-3 business days after it is sent to be delivered, sometimes longer. Orders placed after 7am on Thursday will be shipped on Monday.

When will my cookies arrive?

Most of our deliveries arrive within 1-3 business days after it has left us/sent out. Depending what time you order and where in Australia you are based. 

Can I change my order?

Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size, or address.

Do I need to be there to accept delivery?

Please follow the link on your tracking email to arrange an alternative address or delivery time.The Milkman’s Cookies cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

FAQ'S

Can I select what date the order arrives?

Unfortunately, we are unable to meet exact delivery dates and times due to shipping and delivery limits. Your order will usually arrive within 1-3 days after dispatch from our bakery.

Do you do vegan?

Yes! Our Banana coconut chocolate flavour is vegan, and a house favourite.

Do you do gluten free?

Not yet, But we’re working on it!

What’s the secret recipe?

Can’t tell ya.

What’s your most popular cookie?

Our OG Milkman always delivers.

Are the cookies undercooked?

Not at all! The cookies are baked with a super smart oven that means they can never be undercooked, or overcooked. The soft gooey centre is perfectly safe to eat.

What are the allergens?

Nuts, Milk, Eggs, Gluten, Soya

How long do the cookies stay fresh?

The cookies are baked super fresh and we would recommend you eat them on the day of arrival, using our reheat instructions.

How should I store my cookies?

The Milkman’s box is fine but ideally in an airtight container, or you can clingwrap the box. Exposure to air is what makes them dry, too hard, or stale.

What should I do if I want to eat them in 2 days?

Put them in a pre-heated oven for 3-5 minutes at 180C and they will go back to their gooey best!

Can I freeze my cookies?

Yes, we recommend freezing on the day of purchase and when ready to eat, bake at 180C for 8-10 minutes or until warmed through.