Where do you ship?

We ship Australia Wide! Orders are baked and shipped every Monday morning. They Usually take between 1-3 business days after it is sent to be delivered, sometimes longer. Orders placed after 7am on Monday will be shipped the following Monday.

When will my cookies arrive?

Most of our deliveries arrive within 1-3 business days after it has left us/sent out. Depending what time you order and where in Australia you are based. 

Can I change my order?

Unfortunately not yet. We still have a small team and aren’t able to make changes to flavours, box size, or address.

Do I need to be there to accept delivery?

Please follow the link on your tracking email to arrange an alternative address or delivery time.The Milkman’s Cookies cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

Can I select what date the order arrives?

Unfortunately, we are unable to meet exact delivery dates and times due to shipping and delivery limits. Your order will usually arrive within 1-3 days after dispatch from our bakery every Monday.

Do you do vegan cookies?

Yes! Our Banana coconut chocolate flavour is vegan, and a house favourite.

Do you do gluten free?

Not yet, But we’re working on it!

What’s the secret recipe?

Can’t tell ya.

What’s your most popular cookie?

Our OG Milkman always delivers.

Are the cookies undercooked?

Not at all! The cookies are baked with a super smart oven that means they can never be undercooked, or overcooked. The soft gooey centre is perfectly safe to eat.

What are the allergens?

Nuts, Dairy, Eggs, Gluten, Soya

How long do the cookies stay fresh?

Our cookies stay fresh in the box for around 7 days. For the best tasting cookie, we recommend to eat as soon as possible (using our reheat instructions is optional). If not, you can throw them in the freezer and reheat whenever you like!

How should I store my cookies?

We recommend storing your cookies in the fridge or freezer, and reheating on demand. An airtight container is fine too for 7 days.

How do I re-heat my cookies?

From fridge / container: Place in Pre-heated 180 degree oven, for 3-5 mins.

From Freezer: Place in Pre-heated 180 degree oven, for 8-10 minutes or until warmed through.

Can I freeze my cookies?

Yes, we recommend freezing on the day of purchase and when ready to eat, bake at 180C for 8-10 minutes or until warmed through.


Have questions about your order, or a general enquiry?