Shipping policy

We ship our orders via express delivery every Monday morning. Orders placed after 7am Monday will be shipped the following Monday. We do this to ensure every customer receives the freshest product possible.

We can deliver to Police Stations, Universities or Hospitals,
but take no responsibility if the package is lost once it arrives.

If the recipient is not home, and the delivery driver can’t get hold of you with the number provided, then a re-delivery fee may occur.

A specific delivery time or date cannot be requested.

Deliveries can take between 1-3 business days, in some cases longer.

We cannot provide any more tracking information than that provided by your tracking number.

Should the delivery address supplied by the customer be incorrect or insufficient details provided, themilkmanscookies.com.au cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order.

When supplied with an incorrect address, the box will be returned to themilkmanscookies.com.au and disposed of as products no longer remain fresh. It is a commitment by the milkmen that all products be delivered at the highest quality.

Re-delivery on the same day will not always be guaranteed. In the case of a wrong or non-complete delivery address, It is the customer’s responsibility to decide on whether they would like to purchase another box and have it delivered to the correct address on a different day.

In the case of a wrong or non-complete delivery address, the customer will lose the monies spent on the any perishable items, add-ons and delivery fees.